Customer Service

Privacy

The St. Louis Genealogical Society certifies that we will never sell, rent, or lease your details or your contact details (name, address, email etc.) to any other third party. Financial information collected, such as credit card number and expiration date, is used only to charge the customer for the service, membership, or product that you are purchasing. It will never be given to any third party (other than the credit card authorization center). Personal information, such as name and email, are used primarily to recognize individual accounts. Occasionally we will use individually identifiable information, like email addresses, in order to contact members with important information about their membership.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order. You should receive your order within two weeks. After that time, if you have concerns about the status of your order, please call the office during business hours: 9 a.m to noon on Tuesday, Thursday, or Saturday at 314-647-8547 or email office@stlgs.org.

Returns

Please contact the society office at 314-647-8547 regarding any product returns or refunds. The office is open on Tuesday, Thursday, and Saturday from 9 a.m. to noon.